In this post I'm going to talk a little bit about swindlers and how to avoid them.
Anyone out there who has a history of default that took part, tell us in the comments.
Service without entry |
In markets such as: Screen printing, carpentry, metalwork, etc ... There is a question about whether to sell "Products" or "services" ... The tangible part is the product and the intangible part is the service, so I think that can fit into these two categories.
There is the sale of the product itself (T-shirt, Wardrobe, Gate ...) but, this is added to a personalized creation (Service), so if you perform a service for a customer and he gives up the purchase during the production of the even, because it is individually personalized, it is unlikely that this product can be sold to another person.
If the customer gives up on the business, whether or not they deliver the product, the loss remains for the company. Knowing that the printed t-shirts cannot be reused, what is the most efficient way to avoid this default or default?
Default is a crime and can have legal implications!
The difference between default and default is that the default is performed in a previously intentional manner, while the individual who is in default may have done so due to other problems, such as lack of financial planning or another external factor that prevents him from paying off the acquired debt. .
The customer pays 50% of the amount (deposit) at the time of ordering and agrees to pay the rest (50%) on delivery.
In this case, it is consistent that the customer receives a service execution contract or a simple receipt that formalizes the order and can allow him or her a similar guarantee. Just as there is a deadbeat client, there are many service providers with bad faith as well.
In this two-way contract it is good to contain, in addition to the amount received, details of the budget, the product, price, date, deadlines, etc ...
Also, any change request must be documented, it can be formalized with the request for a simple email, so it is good to always save them.
Dealing with people is complicated and what is on paper or digitized formalizes everything that was consensual during verbal communication, avoiding hassles and discussions.
Another situation is when the customer is the one who takes you the material to be printed, in this case the collection of the signal may, in my view, be optional, since the material to be printed will only be delivered upon payment according to the agreement.
More relevant care
-Always issue invoice.
The lack of this document leaves you without any support if you have to sue the buyer.
-Advantages of card payment.
Installment, Grace Period, without entry, with entry ... All risk is borne by the card administrator, despite the financial cost, this is currently the safest form of payment.
-Don't sell.
If you are in doubt about the customer's character, or if he has shown bad habits in previous payments, just don't take any chances.
-Respect the Client.
Even if you are in default, do not threaten or run away from formality
According to the brazillian Consumer Protection Code, in article 42, “In the collection of debts, the defaulting consumer will not be exposed to ridicule, nor will he be subjected to any kind of embarrassment or threat.
-Negotiate.
If you have already defaulted and the customer shows intentions, despite not being able, to comply with the agreed payment, try to facilitate the payment method, increase the deadline or other solution that guarantees an advantage for both sides.
-Last case.
Third-party collection companies can deal with the defaulting customer.
It's not a bar here. not seeing spun... Say Homer |
As the relationship grows, the customer gains confidence and may come to ask for the usual loan and default, in this case, as the popular jargon warns, you lose money and the customer!
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